CPPHSA4006A - Manage own work, professional development and ethical behaviour as a home sustainability assessor
Assessor Resource
CPPHSA4006A Manage own work, professional development and ethical behaviour as a home sustainability assessor
Assessment tool
Version 1.0 Issue Date: May 2024
This unit of competency supports the work of home sustainability assessors.
This unit of competency specifies the outcomes required to manage own work performance, set and meet work priorities, develop professional competence, model ethical practice and meet industry accreditation requirements.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by demonstrating a home sustainability assessment that shows evidence of ethical practice, planning and priority setting as well as the preparation of a personal development plan.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular, the person should demonstrate the ability to:
demonstrate commitment to the work role
manage day to day responsibilities and conflicting demands as a home sustainability assessor in an efficient and cooperative manner
relate positively to clients, fellow workers and the management team
assess personal strengths and weaknesses and plan and implement an appropriate personal development plan
demonstrate ethical practice and compliance with the requirements of the appropriate industry accreditation body in conducting home sustainability assessments
apply knowledge of the accreditation requirements for home sustainability assessors.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards' requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
technology suitable for generating reports
technical reference library with current publications on:
accreditation requirements for home sustainability assessors
ethical practice
goal setting
time management
work organisation.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to interpret documents, such as legislation, code of practice and contracts
communication skills to interact with people from diverse social, economic and cultural backgrounds
decision-making and problem-solving skills to analyse situations and make decisions consistent with client needs and the industry code of practice
literacy skills to read and interpret a variety of texts, including accreditation requirements, legislation, regulations and code of practice
planning, organising and scheduling skills to undertake work-related tasks, such as establishing a daily schedule of home sustainability assessments
research skills to identify and locate documents and information related to home sustainability and the conduct of home sustainability assessments
self-management skills to:
set and meet own work priorities
manage competing work demands
technology skills to access online information on home sustainability, accreditation requirements and professional development opportunities
Required knowledge
accreditation for home sustainability assessors:
accreditation requirements
accrediting bodies
code of practice
business technologies for improving efficiency and effectiveness in managing work priorities and commitments
principles and techniques of:
performance measurement
personal development planning
personal goal setting
personal presentation
time management
work methods and practices that improve personal performance
professional development:
assessment of own professional development needs
professional network and associations related to home sustainability
training related to home sustainability and home sustainability assessment
relevant commonwealth, state or territory, and local government legislation and regulations related to:
anti-discrimination and equal employment opportunity
consumer protection, fair trading and trade practices
employment and industrial relations
home sustainability assessment
occupational health and safety (OHS)
privacy
roles and functions of industry bodies
sources of specialist advice related to the provision of home sustainability assessment services
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal qualities may include:
appropriate interpersonal communication
commitment to maintaining appropriate personal presentation
commitment to using sustainable work practices
environmental awareness
fairness
perseverance
probity
timeliness and punctuality.
Effective communication strategies may include:
active listening
being non-judgemental
exploring problems in a positive manner
expressing an individual perspective
providing sufficient time for questions and responses
providing summarising and reflective responses in conflict situations
using appropriate words, behaviour and posture
using clarifying, summarising questions
using clear and concise language
using culturally appropriate communication
using plain English
using verbal and non-verbal communication.
Personal work responsibilities, priorities and accountabilities may include:
complying with security procedures
conducting home sustainability assessments
dealing with conflicting goals
determining work and personal needs
meeting duty of care requirements
meeting individual and team goals and targets
mentoring and supporting others
meeting OHS requirements
meeting quality assurance requirements
modelling sustainable practice
planning new work
prioritising and scheduling work and other activities
promoting corporate image of enterprise
reassessing performance
reporting on work performance
working in a team.
Work situations may include:
different locations:
home
office
other location visited while performing duties as a home sustainability assessor
vehicle
different conditions:
absence of adult householder
challenging conditions:
cultural
social
physical
conflict
stress
time pressure
unsupervised minors.
Personal presentation requirements may include:
company uniform
corporate image
dress and footwear
greeting and farewell
grooming
identity badge
personal care
personal hygiene
positive image
punctuality.
Sources of specialist advice on home sustainability practices and assessment may include:
accreditation bodies
architects
builders
building consultants
building designers
building thermal performance assessors
colleagues
electricians
employers
environmental consultants
government agencies
industry bodies
industry practitioners
mentors
plumbers
product suppliers
solicitors
supervisors
technical experts
tradespeople
utility companies.
Skills and knowledge related to home sustainability assessment may include:
alternative technologies
behavior change strategies
climate change
energy, water and waste efficiency
greenhouse gas emissions and reduction strategies
home sustainability assessment techniques
home sustainability products and services
insurance
passive building design
regulatory environment related to home sustainability assessment.
Sources of advice on matters related to ethical practice may include:
accreditation bodies
colleagues
employers
government agencies
industry bodies
industry practitioners
mentors
solicitors
supervisors
technical experts.
Accreditation requirements may include:
abiding by code of professional practice
being accredited with the appropriate accreditation agency
being responsible for providing advice independent of commercial interest to the household
holding professional indemnity and other applicable insurance
meeting fit and proper personal requirements
possessing suitable qualifications and experience.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Personal qualities appropriate to the home sustainability assessment environment are identified and demonstrated.
Effective communication strategies are employed to establish rapport with client, determine client needs, give accurate advice to client and provide follow-up services.
Personal work responsibilities, priorities and accountabilities are met within required timeframes.
Work performance is consistently maintained in a range of work situations.
Difficult workplace situations are recognised, addressed promptly, safely and sensitively, and concluded positively.
Personal presentation requirements are established and met.
Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.
Competing demands for work time and priority action are assessed and organised to achieve individual, team and enterprise work priorities.
Activities are managed effectively to accomplish personal, team and organisational goals and objectives.
Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.
Personal strengths and weaknesses in providing home sustainability assessment services are assessed against job requirements, industry competency standards and other relevant benchmarks to determine personal development priorities and action where necessary.
Feedback on performance is regularly sought from clients and others and is used to improve professional competence.
Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.
Participation in professional networks and associations is used to enhance skills, knowledge and relationships.
Opportunities for continuing professional development to maintain competence and develop skills and knowledge related to home sustainability assessment are identified, planned and implemented.
Ethical and conduct standards relevant to home sustainability assessors are identified and applied in providing services to clients.
Personal liability for breach of contract and negligence is identified.
Personal understanding of ethics and conduct standards is verified with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies and legislative requirements.
Situations in which specialist advice is required are identified and sources of advice on matters related to ethical practice are determined.
Accreditation requirements relevant to home sustainability assessors are identified, met and maintained.
Role and responsibility of accreditation bodies for home sustainability assessors are identified.
Quality assurance processes of accreditation bodies for home sustainability assessors are identified and complied with.
Personal qualities appropriate to the home sustainability assessment environment are identified and demonstrated.
Effective communication strategies are employed to establish rapport with client, determine client needs, give accurate advice to client and provide follow-up services.
Personal work responsibilities, priorities and accountabilities are met within required timeframes.
Work performance is consistently maintained in a range of work situations.
Difficult workplace situations are recognised, addressed promptly, safely and sensitively, and concluded positively.
Personal presentation requirements are established and met.
Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.
Forms
Assessment Cover Sheet
CPPHSA4006A - Manage own work, professional development and ethical behaviour as a home sustainability assessor
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Assessment Record Sheet
CPPHSA4006A - Manage own work, professional development and ethical behaviour as a home sustainability assessor
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